2. Food service and retail
Food and retail industries are those that have received new opportunities due to the outbreak.
Being in partial or complete isolation, people are buying and ordering goods via their
smartphones, laptops, PCs, and tablets. For instance, today mobile apps of retail giants like
Shipt, Instacart, and Walmart are witnessing record growth.
However, this presents challenges to businesses that don’t have an online presence. To outrun
competitors and succeed in the market, you should automate workflows, digitize operations, and
improve customer experience.
If sales have decreased and you are asking yourself “How to overcome the crisis?”,
you should create a business continuity plan that contains the following measures:
Shift a focus from physical stores and dining areas to e-commerce websites and mobile
Boost an online presence in social networks, communicate with customers, instantly answer
their questions, reviews, comments.
If you have already had a website or mobile app, make sure it provides the seamless user
experience, has a great intuitive design, and is resilient to high loads. If something is
wrong, say, user interface design is totally outdated, consider making a redesign of your
Consider the option of incorporating an AI-enabled chatbot in your site or application. Bots
can analyze incoming messages, answer various questions, and send tasks or user queries to
the required specialists or departments. This digital solution will allow you to improve
customer experience, faster respond to users, and process a lot more requests.
If you are not providing services via tech devices, you should reach your clients via a
mobile and/or web app. For example, if you are the restaurant’s owner, you can build an
online food delivery system.
In case you are a retailer, think about making an e-commerce website. You can create a small
solution with the key functionality for a quick start and then gradually scale it.